Privacy Policy
Your privacy is fundamental to our mission. Learn how we protect your personal information and conversations.
Last updated: November 8, 2025
Privacy at a Glance
Key principles that guide our privacy practices
Data Protection
We use industry-standard encryption and security measures to protect your personal information.
No Data Selling
We never sell, rent, or share your personal data with third parties for marketing purposes.
Your Control
You have full control over your data, including the ability to view, edit, or delete your information.
Information We Collect
Account Information
- Email address (required for account creation)
- Display name and profile information you choose to provide
- Profile picture (optional)
- Date of birth (for age verification)
Usage Information
- Session participation and scheduling data
- Messages sent during conversations (encrypted)
- Feedback and ratings you provide
- Technical information about your device and browser
Automatically Collected Data
- IP address and general location information
- Device type, operating system, and browser information
- Usage patterns and feature interactions
- Performance and error logs (anonymized)
How We Use Your Information
Core Service Delivery
- Matching you with compatible conversation partners
- Facilitating video calls and messaging
- Managing session scheduling and notifications
- Providing customer support and assistance
Platform Improvement
- Analyzing usage patterns to improve matching algorithms
- Identifying and fixing technical issues
- Developing new features based on user needs
- Ensuring platform safety and security
Communication
- Sending important service updates and notifications
- Responding to your inquiries and support requests
- Sharing community guidelines and safety information
Data Sharing and Disclosure
What We DON'T Do
- We never sell your personal data to third parties
- We don't share your conversations with advertisers
- We don't use your data for targeted advertising
- We don't share your information for marketing purposes
Limited Sharing Scenarios
We may share limited information only in these specific cases:
- Service Providers: Trusted partners who help us operate the platform (hosting, analytics)
- Legal Requirements: When required by law or to protect user safety
- Safety Concerns: To prevent harm or investigate violations of our terms
- Business Transfers: In the unlikely event of a merger or acquisition
Data Security
We implement comprehensive security measures to protect your information:
- Encryption: All data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls limit who can view your information
- Regular Audits: We conduct regular security audits and vulnerability assessments
- Secure Infrastructure: Our servers are hosted in secure, certified data centers
- Employee Training: All team members receive privacy and security training
Video Call Security
Video calls use peer-to-peer encryption through WebRTC technology. Your conversations are encrypted end-to-end and are not stored on our servers.
Your Privacy Rights
You have the following rights regarding your personal data:
Access & Portability
Request a copy of all personal data we have about you
Correction
Update or correct any inaccurate information
Deletion
Request deletion of your account and associated data
Restriction
Limit how we process your personal information
How to Exercise Your Rights
To exercise any of these rights, contact us at:
- Email: seyi@harthio.com
- Phone: +234 703 047 3033
Cookies and Tracking
We use cookies and similar technologies to improve your experience:
Essential Cookies
Required for basic functionality like login and security
Functional Cookies
Remember your preferences and settings
Analytics Cookies
Help us understand how you use the platform (anonymized)
You can control cookies through your browser settings, though some features may not work properly if disabled.
Children's Privacy
Harthio is designed for users aged 13 and older. We take special care to protect younger users:
- Users under 18 have additional privacy protections
- We do not knowingly collect data from children under 13
- Parents can contact us to review or delete their child's information
- Enhanced safety measures for users under 18
International Users
Harthio is operated from Nigeria and complies with applicable international privacy laws:
- GDPR: European users have additional rights under GDPR
- CCPA: California residents have specific privacy rights
- Data Transfers: International data transfers are protected by appropriate safeguards
- Local Laws: We comply with applicable local privacy regulations
Changes to This Policy
We may update this privacy policy from time to time. When we do:
- We'll notify you of significant changes via email or platform notification
- The updated policy will be posted on this page with a new "last updated" date
- Your continued use of Harthio constitutes acceptance of the updated policy
- You can always review the current policy at harthio.com/privacy
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your data, please contact us:
Phone
Mailing Address
Stria Technologies
Lagos, Nigeria