How Can We Help You?
Find answers to common questions, learn how to use Harthio effectively, and get the support you need.
Browse Help Topics
Find detailed guides and tutorials
Getting Started
Learn the basics of using Harthio
- How to create your first session
- Setting up your profile
- Finding the right conversation partner
- Understanding the matching system
Video Calls & Messaging
Everything about conversations
- Starting a video call
- Using chat during calls
- Troubleshooting audio/video issues
- Screen sharing basics
Session Management
Scheduling and managing sessions
- How to schedule a session
- Joining someone else's session
- Canceling or rescheduling
- Session reminders and notifications
Safety & Privacy
Staying safe on Harthio
- Community guidelines
- Reporting inappropriate behavior
- Privacy settings and controls
- Blocking and unblocking users
Community
Building meaningful connections
- How matching works
- Building your reputation
- Giving and receiving feedback
- Finding support groups
Account & Settings
Managing your account
- Updating your profile
- Notification preferences
- Account security
- Deleting your account
Frequently Asked Questions
Quick answers to common questions
How do I start my first conversation?
Create a session by clicking "New Session" in your dashboard, set a topic and time, then wait for someone to join or browse existing sessions to join others.
Is Harthio really free?
Yes! Harthio is completely free with no hidden costs, premium tiers, or credit card requirements. All features are included at no charge.
How does the matching system work?
Our AI analyzes your interests, experiences, and conversation preferences to match you with compatible people who can provide relevant support.
What if I don't feel comfortable with someone?
You can end any conversation politely, block users, or report inappropriate behavior. Your safety and comfort are our top priorities.
Can I remain anonymous?
Yes! You can use a pseudonym, avoid sharing personal details, and control what information is visible on your profile.
How do I report a problem?
Use the report button during conversations, contact our support team, or email us at seyi@harthio.com for immediate assistance.
Still Need Help?
Our support team is here to assist you
Pro Tips
Make the most of your Harthio experience
Complete Your Profile
A detailed profile helps others understand your background and improves matching quality.
Be Specific in Sessions
Clear session topics and descriptions attract the right conversation partners.
Practice Active Listening
Focus on understanding rather than just waiting to speak. Ask follow-up questions.
Test Your Setup
Check your camera and microphone before important conversations to avoid technical issues.
Respect Boundaries
Everyone has different comfort levels. Respect privacy and don't pressure for personal details.
Give Feedback
Rate your conversations to help improve the matching system and build community trust.
Ready to Get Started?
Join thousands of people finding meaningful connections and support on Harthio.